mwinph Privacy Policy

This Privacy Policy ("Policy") describes how mwinph ("we", "us", "our", or "the Company") collects, processes, stores, shares, and protects personal information about you ("User", "Player", "you", or "your") when you access or use the mwinph website, mobile applications, and all related services (collectively, the "Platform").

This Policy applies to all personal information collected through the Platform, including information provided during account registration, identity verification, financial transactions, customer support interactions, and general use of our gaming services. It also covers information we collect automatically through cookies, analytics tools, and similar technologies.

mwinph operates as a personal information controller under the Data Privacy Act of 2012. We are responsible for ensuring that all personal data we hold is processed lawfully, fairly, and transparently. If you have any questions about how we handle your data, please contact our Data Protection Officer at the details provided at the end of this Policy.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the mwinph Platform. By registering an account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.

mwinph collects personal information that is necessary to provide our gaming services, comply with legal obligations, and maintain the security and integrity of our Platform. The categories of personal information we collect include:

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address (including city, province, and postal code), email address, and mobile phone number;
• Identity Verification (KYC) Data: Government-issued identification documents (Philippine passport, driver's license, UMID, national ID, or other acceptable IDs), proof of address documents, and selfie photographs for identity confirmation;
• Financial Data: Bank account details, e-wallet information (GCash, PayMaya), payment card details, transaction history, deposit and withdrawal records;
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts, email correspondence, and call recordings where applicable;
• Preferences and Settings: Your gaming preferences, notification settings, responsible gaming limits, and any other account customizations you make.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the Platform;
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the Platform from a permitted jurisdiction;
• Cookies and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies as described in our Cookie Policy section below.

2.3 Information from Third Parties

• Identity verification and fraud prevention data from third-party KYC service providers;
• Payment processing information from our payment gateway partners;
• Publicly available information used to verify your identity or assess risk.

mwinph processes your personal information for specific, legitimate purposes. We do not use your data for any purpose incompatible with those stated below. The table below summarizes our key processing activities and their legal bases:

Where we rely on your consent as the legal basis for processing (such as for marketing communications), you have the right to withdraw that consent at any time by updating your notification preferences in your account settings or by contacting our support team.

mwinph uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and support our security and fraud prevention measures. A cookie is a small text file placed on your device when you visit our website.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraudulent activity. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as your preferred language, display settings, and responsible gaming limits, to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform by collecting aggregated, anonymized data about page visits, session duration, and navigation patterns. This information is used to improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

mwinph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: Banks and e-wallet providers (including GCash, PayMaya, BPI, BDO, and Metrobank) to process your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and anti-money laundering (AML) service providers who assist us in verifying your identity and complying with regulatory requirements;
• Technology and Infrastructure Partners: Cloud hosting providers, cybersecurity firms, and IT service providers who support the operation of our Platform under strict confidentiality agreements;
• Game Content Providers: Third-party game developers and live casino operators whose games are available on the mwinph Platform, to the extent necessary to provide those games;
• Regulatory and Law Enforcement Authorities: Government agencies, regulators (including PAGCOR), law enforcement bodies, and courts where we are legally required to disclose information;
• Professional Advisors: Legal counsel, auditors, and other professional advisors who are bound by confidentiality obligations.

All third parties with whom we share personal information are required to implement appropriate technical and organizational security measures and to process your data only for the purposes we specify.

mwinph retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with Philippine anti-money laundering regulations;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations;
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship;
• Customer Support Records: Retained for three (3) years from the date of the interaction;
• Marketing Preferences: Retained until you withdraw your consent or request deletion.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

mwinph implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Multi-factor authentication options for account access;
• Regular security audits and penetration testing by independent cybersecurity firms;
• Strict access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis;
• Comprehensive employee training on data protection and information security;
• Incident response procedures to detect, report, and address data breaches promptly.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal information held by mwinph:

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 11 of this Policy. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request. If we are unable to fulfill your request, we will explain the reasons why.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that your data privacy rights have been violated. The NPC is the regulatory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.

The mwinph Platform is strictly intended for adults aged twenty-one (21) years and above. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register for an account or use any mwinph services.

If we become aware that we have inadvertently collected personal information from a person under the age of 21, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on our Platform, please contact us immediately at the details provided below.

As part of our age verification process, mwinph requires all new players to submit valid government-issued identification confirming they meet the minimum age requirement before their account is fully activated.

mwinph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by posting a prominent notice on the Platform and, where appropriate, by sending you an email notification to the address registered on your account.

The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. Your continued use of the mwinph Platform after any changes to this Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way mwinph handles your personal information, please contact our Data Protection Officer:

Data Protection Officer, mwinph

Email: [email protected]

General Support: [email protected]

Live Chat: Available 24/7 on the mwinph Platform

We are committed to addressing all data privacy inquiries promptly and in accordance with the requirements of the Data Privacy Act of 2012. Our Data Protection Officer is available to assist Filipino players with any concerns related to the collection, use, or protection of their personal information on the mwinph Platform.